Return & Refund Policy

We want you to shop with confidence at BagCraz. If you need to return an eligible item, please review the guidelines below.

10-Day Return Window

Eligible products may generally be returned within 10 days of delivery.

Return Conditions

To qualify for a return, the item must generally be:

• Unused

• Unworn

• Unwashed

• In its original condition

• With original tags attached, where applicable

• In its original packaging, where reasonably applicable

Items showing signs of use, damage, washing, alteration, or misuse may not qualify for a return.

Non-Returnable Items

Certain products may be excluded from returns for hygiene, customization, or other legitimate reasons.

Any applicable return restrictions will be disclosed on the relevant product page or before purchase.

How to Request a Return

To request a return, please contact us at:

Email: info@bagcraz.com

Please provide:

• Order number

• Customer name

• Product name

• Reason for return

• Photos, where relevant

Please do not send a product to our business address unless BagCraz Customer Support specifically provides return instructions.

Return Shipping

Customers are responsible for return shipping costs for standard returns unless the item is defective, damaged, or incorrectly sent.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Please include your order number and clear photographs showing the issue so our team can review and assist you.

Refunds

Approved refunds will generally be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear in your account after the refund has been processed. The exact timing may depend on your payment provider.

Original Shipping Charges

Since BagCraz offers free standard shipping on all U.S. orders, there are no original standard shipping charges to refund.

Any applicable refund will be processed in accordance with this Return & Refund Policy.

Return Address

Return instructions and the appropriate return address will be provided after your return request has been reviewed and approved.

Please do not ship returns to our business address unless instructed to do so by BagCraz Customer Support.

Customer Support

Phone / WhatsApp:
+1 (725) 314-9287

Email:
info@bagcraz.com

Business Hours:
Monday–Friday
9:00 AM–5:00 PM Central Time

Business Address

BagCraz
3011 Macoma Ave
Pearland, TX 77581-1729
United States